Buying Terms & Conditions

Updated: 21st November 2025

General Terms

• By agreeing to these Terms & Conditions, you are entering a legally binding contract to purchase the registration number shown on your invoice, order form or confirmation email.
• Under the Consumer Contracts Regulations 2014, the service procedure begins immediately. Personalised registrations are a bespoke service; therefore, orders are non-cancellable and non-refundable once placed.
• A registration mark may only be assigned to a vehicle registered in mainland Britain or Northern Ireland. At the point of assignment, the vehicle must be taxed and of a testable type.
• You cannot make a vehicle appear younger than it is. You must not mis-space, misrepresent or alter the registration mark in any way.
• If we are handling the transfer on your behalf, we will request the required vehicle documents when needed. You will have up to 3 weeks to provide them.

The above summary is for convenience. All purchases are subject to the full Terms of Business below.

Full Terms of Business

1. Legal Display

You must not display the new registration until DVLA has officially completed the transfer.

2. Availability & Seller Delays

Registrations are sold subject to availability. If a registration becomes unavailable or a transfer fails due to seller or DVLA issues:

• We will offer an alternative where possible, or
• Provide a full refund

Our liability is strictly limited to the refund. No compensation, interest or additional costs will be paid.

3. Payments

Any payment (full or part-payment) is non-refundable unless the transfer cannot proceed due to donor/seller issues or DVLA failure.

If you pay a deposit:

• The balance is due within 14 days, unless alternative arrangements are confirmed in writing.
• Failure to pay may result in forfeiture of monies paid and the registration being returned to market.

4. Pricing Accuracy

Whilst we aim for accuracy, price errors may occasionally occur. If discovered:

• The order will not proceed
• A full refund will be issued
• No further liability will be accepted

5. Source of Registrations

We supply:

• Primo-owned registrations
• Private client registrations
• Unissued government stock

6. Documentation Requirements

If you want us to complete the transfer for you, all required documents must be provided within three weeks of our request.

If documentation isn’t supplied or is incorrect, we may:

• Place the registration onto a retention certificate
• Pass on any DVLA costs involved

7. Transfer Failure Due to Customer Error

If a transfer fails due to:

• Incorrect or missing documentation
• Failure to pay the balance
• Incorrect keeper/nominee details

Primo Registrations accepts no liability. With the seller’s permission, the number may be re-advertised.

8. Certificates, Retentions & Expiry

Customer Responsibility

A registration is only valid for up to 10 years if it has not been assigned to a vehicle. It is your responsibility to ensure it remains valid and is renewed before its expiry date.

Extension Rules

A certificate can only be extended by Primo Registrations, and only where:

• We are the Purchaser on a Certificate of Entitlement, or
• We are the Grantee on a Retention Document

There is a fee of £40 + VAT for any extension. Payment must be received before the expiry date.

Loss Due to Non-Extension

If a certificate expires because you did not extend it with us in time, Primo Registrations cannot be held liable for any loss, inconvenience, or the loss of rights to the registration.

9. Keeping Contact Details Updated

To ensure we can notify you about certificate expiry dates, transfer progress, document requests or DVLA updates, you must inform us of any change to your email address, postal address or telephone number.

We cannot be held responsible for missed communications where:

• Contact details were changed without informing us
• Emails from us were not checked or received

10. Timescales

• Many registrations can be supplied on a certificate within 3–7 working days.
• Other transfer types typically take 4–6 weeks.
• Some transfers may take up to 12 weeks depending on DVLA and seller responsiveness.

If a transfer cannot be completed within 12 weeks — and all funds and documents were supplied correctly — a full refund will be issued.

We cannot be held responsible for delays caused by:

• DVLA
• Postal or courier delays
• Email delivery issues
• The seller of the registration
• Any unforeseen external circumstances

11. Transfer Completion

Once DVLA authorises the transfer, all liabilities held by Primo Registrations are rescinded.

12. Customer Details & Accuracy

Customers are responsible for ensuring all details provided are correct at the point of order.

If the nominee/keeper name requires amendment after ordering, a £50 administrative fee applies.

When registering details by phone, phonetics should be used to avoid confusion.

13. Display Requirements

Registration marks must be displayed in accordance with the Road Vehicles (Display of Registration Marks) Regulations 2001. Mis-spacing or altering plates is illegal.

14. Call Recording

Calls may be recorded or monitored for training and security purposes.

15. Statutory Rights

Nothing in these terms affects your statutory rights.

16. Amendments

We reserve the right to update these Terms & Conditions at any time. Using our website or services signifies acceptance of the Terms applicable at the time of use.

Complaints & Feedback

If something goes wrong, we want to put it right.

Please contact:
info@PrimoRegistrations.co.uk

We aim to reply within 48 hours.